Patient Access & Engagement Specialist

Apicha Community Health Center; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation & Sick Leave

Flexible Spending Account

Life Insurance

Employee Assistance Program

Job summary

Apicha Community Health Center is seeking a Patient Engagement Specialist to lead new patient enrollment and re-engagement in care. You will coordinate internal or external referrals and use CRM tools to boost patient access.

Responsibilities include handling inbound referrals, scheduling intakes, outbound follow-ups, and outreach to close care gaps. Strong communication and CRM skills are essential.

Qualifications

• High school diploma/GED required; college education preferred.
• Bi-lingual (Spanish or Mandarin) preferred.
• Adept at learning and using computer systems.
• Familiarity with eClinical Works, Salesforce, Outlook.
• Proficiency with managing phone conversations and navigating computer tools.
• Ability to work shifts between 9:00 a.m. – 7:30 p.m. EST.
• Experience in customer service or sales preferred.
• Strong written and oral communication skills.
• Strong time management skills and keen eye to detail.

Responsibilities

• Take inbound referrals (website, calls) from patients or health care organizations, describe Apicha services, schedule new patient intakes and refer to other services as needed.
• Make follow-up outbound calls to prospective or existing patients to discuss Apicha’s services and schedule appointments.
• Conduct outreach to address care gaps.
• Effectively communicate the services offered by Apicha CHC.
• Utilize phone, scheduling, and CRM tools to manage call results data and scheduling, ensuring the highest quality customer service in every interaction.
• Leverage established conversation guides to engage, connect, and educate callers.
• Make the required number of outbound calls/outreach to patients falling out of care.
• Apply best practices in responding to callers’ questions and ensure high quality follow-up in responding to member inbound calls & voicemails.
• Utilizes approved communications equipment and software to document patient call interactions and schedule intakes.

Skills

Customer service

Communication skills

Bilingual

CRM tools

Phone handling

Time management

Education

High school diploma/GED

Tools

eClinical Works

Salesforce

Outlook

Job description

Apicha Community Health Center is seeking a Patient Engagement Specialist to lead new patient enrollment and re-engagement in care. You will coordinate internal or external referrals and use CRM tools to boost patient access.

Responsibilities include handling inbound referrals, scheduling intakes, outbound follow-ups, and outreach to close care gaps. Strong communication and CRM skills are essential.