Hybrid Patient Engagement & Scheduling Specialist

Langley Health Services; Sumterville (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Medical co-pays covered

Paid time off

Eight paid holidays

Life insurance & short-term disability

Job summary

Langley Health Services is seeking a Patient Engagement Specialist to support scheduling and patient communications. The role blends in-office and remote work, requiring strong organization and confidentiality in handling patient information.

The position emphasizes accurate appointment management, reminders to minimize no-shows, and coordination with clinic leadership to maintain efficient operations. Excellent patient interaction skills are essential.

Qualifications

• High school diploma or equivalent.
• Healthcare experience preferred, especially scheduling or admin.
• Knowledge of medical terminology and scheduling systems.
• Ability to handle confidential patient information.
• Strong communication and organizational skills.

Responsibilities

• Uphold standards and HIPAA compliance.
• Manage patient appointment scheduling accurately and promptly.
• Confirm appointments and send reminders to reduce no-shows.
• Reschedule appointments and handle cancellations efficiently.
• Coordinate with leadership and staff for proper scheduling.
• Input and update patient information in the EHR.
• Maintain and track appointment records.
• Hybrid position: 50% in-office; 50% remote.

Skills

Communication

Attention to detail

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Langley Health Services is seeking a Patient Engagement Specialist to support scheduling and patient communications. The role blends in-office and remote work, requiring strong organization and confidentiality in handling patient information.

The position emphasizes accurate appointment management, reminders to minimize no-shows, and coordination with clinic leadership to maintain efficient operations. Excellent patient interaction skills are essential.