Hybrid Patient Care Coordinator: Front Desk + Call Center

Optum; Everett (WA); Hybrid; USD 22,000 - 40,000; Full time

Job summary

Optum in Everett, WA is hiring a Patient Care Coordinator to be a key point of contact for patients, delivering exceptional service both in person and remotely. The role blends front desk duties with patient access and call center support to ensure smooth clinic operations and continuity of care.

Working in a hybrid setting, you’ll register patients, schedule appointments, verify insurance, manage calls, and coordinate patient needs while maintaining a welcoming, patient-centered environment.

Qualifications

• High School Diploma or GED required.
• 18+ years old.
• 1+ years of customer service experience.
• 1+ years of Microsoft Office experience.
• Ability to work on-site 2-3 days per week in Everett, WA during training.
• Ability to work 8:30am-5:00pm PST, Monday-Friday.

Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Verify patient demographics, insurance information, and required documentation.
• Collect copayments, outstanding balances, and obtain necessary signatures.
• Manage patient registration and update electronic health records (EHR).
• Coordinate patient flow and communicate delays or scheduling changes.
• Schedule, reschedule, and cancel appointments according to clinic guidelines.
• Maintain a clean, organized, and patient-friendly reception area.
• Provide administrative support to providers and clinical staff as needed.
• Answer high-volume inbound patient calls in a timely and professional manner.
• Schedule, reschedule, and cancel appointments across multiple specialties and providers.
• Triage calls appropriately and route messages to clinical teams.
• Provide patients with information regarding appointments, referrals, procedures, and clinic policies.
• Verify insurance eligibility and explain basic coverage requirements when appropriate.
• Document patient interactions accurately within the electronic health record (EHR).
• Assist patients with portal access, virtual visit support, and appointment reminders.
• Resolve routine patient concerns and elevate complex issues to leadership when necessary.

Skills

Customer service

Communication skills

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Optum in Everett, WA is hiring a Patient Care Coordinator to be a key point of contact for patients, delivering exceptional service both in person and remotely. The role blends front desk duties with patient access and call center support to ensure smooth clinic operations and continuity of care.

Working in a hybrid setting, you’ll register patients, schedule appointments, verify insurance, manage calls, and coordinate patient needs while maintaining a welcoming, patient-centered environment.