Hybrid Patient Access & Registration Specialist

Essentia Health; United States; Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) plan with employer contributes

Tuition reimbursement and training

Résumé du poste

Essentia Health seeks a Patient Access Clerk to greet customers and manage the patient registration process, ensuring accurate data collection for care and billing. The role interacts with patients face-to-face and virtually, obtaining demographics and financial information and providing clear cost estimates and itineraries for upcoming visits.

The position supports scheduling, checks insurance details, and handles co-pays, while maintaining friendly service, accurate records, and efficient

Qualifications

• Interviews patients to obtain complete demographic and financial details.
• Obtains insurance cards and updates information in the medical record.
• Performs point of service data collection and reconciles cash deposits.
• Interacts professionally with patients and staff to ensure flow and care.
• Schedules appointments and provides cost estimates for visits.

Responsabilités

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor's instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Connaissances

Customer service

Scheduling

Interpersonal communication

Data entry

Phone etiquette

Cash handling

Description du poste

Essentia Health seeks a Patient Access Clerk to greet customers and manage the patient registration process, ensuring accurate data collection for care and billing. The role interacts with patients face-to-face and virtually, obtaining demographics and financial information and providing clear cost estimates and itineraries for upcoming visits.

The position supports scheduling, checks insurance details, and handles co-pays, while maintaining friendly service, accurate records, and efficient