Hybrid Parts Solutions Specialist

Parts Town; United States; Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Volunteer opportunities

Casual dress code

Monthly IT stipend

On-demand pay options

Health, dental, vision insurance

Job summary

Parts Town is seeking a Customer Solutions Specialist to deliver outstanding service while handling pricing, quotes, parts identification, shipping, tracking, and returns. You'll join a team of specialists committed to high-quality standards and exceeding customer expectations.

You will manage a high volume of calls and emails, coordinate with manufacturers and internal teams, and maintain accurate order data. The role offers a hybrid schedule and comprehensive benefits.

Qualifications

• At least 1 year of experience in a face-to-face or over the phone customer service role.
• Stellar organizational and multi-tasking skills, and computer skills.
• Proficiency in English (written and verbal); bilingual is a plus.

Responsibilities

• Handle a high volume of inbound customer interactions daily (phone and email) while delivering an exceptional customer experience.
• Process customer requests, including order entry, order status updates, part number identification, pricing, availability, returns, etc.
• Collaborate with customers, manufacturers, and internal departments to meet customer needs.

Skills

Customer service

Communication

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist to deliver outstanding service while handling pricing, quotes, parts identification, shipping, tracking, and returns. You'll join a team of specialists committed to high-quality standards and exceeding customer expectations.

You will manage a high volume of calls and emails, coordinate with manufacturers and internal teams, and maintain accurate order data. The role offers a hybrid schedule and comprehensive benefits.