Customer Solutions Specialist - Hybrid & Profit Sharing

86 Repairs; Fort Wayne (IN); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour of our

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and 认识

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid sick time off

Paid holidays

Paid parental leave

Professional development opportunities

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) in Fort Wayne, IN to support pricing, quote generation, parts identification, shipping, and returns. You will join a team committed to top-notch service and safety, with a hybrid work schedule.

The role handles a high volume of calls and emails, collaborates with manufacturers and internal teams, and upholds Parts Town's high-quality standards.

Qualifications

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Strong organizational and multitasking skills with proficient computer skills.
• Able to handle a high volume of inbound calls and emails while delivering excellent service.
• Proficient in MS Office and have reliable high-speed internet at home.
• Fluent in English (written and verbal) with a positive, team-spirited attitude.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking and returns.
• Handle a high volume of inbound calls (50–70/day) and emails while delivering an exceptional customer experience.
• Collaborate with customers, manufacturers and internal departments to meet customer needs.

Skills

Customer service

Communication

Organization

Multitasking

English proficiency

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) in Fort Wayne, IN to support pricing, quote generation, parts identification, shipping, and returns. You will join a team committed to top-notch service and safety, with a hybrid work schedule.

The role handles a high volume of calls and emails, collaborates with manufacturers and internal teams, and upholds Parts Town's high-quality standards.