Customer Solutions Specialist - Hybrid & Profit Sharing

Parts Town; Fort Wayne (IN); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Paid time off

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) in Indiana. You will assist with pricing, quotes, part identification, shipping, tracking and returns, delivering top-notch customer service with accuracy and a friendly demeanor.

The role features a hybrid schedule, 1+ year of customer service experience, strong MS Office skills, and excellent English communication. Training shifts run MST; long-term team collaboration is emphasized.

Qualifications

• 1+ year of experience in a face-to-face or phone-based customer service role.
• Strong organizational and multitasking skills; attention to detail.

Responsibilities

• Handle a high volume of inbound customer interactions (phone and email).
• Process requests including order entry, status updates, pricing, and returns.
• Collaborate with customers, manufacturers and internal teams to meet needs.

Skills

Customer service

Phone support

MS Office

English proficiency

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) in Indiana. You will assist with pricing, quotes, part identification, shipping, tracking and returns, delivering top-notch customer service with accuracy and a friendly demeanor.

The role features a hybrid schedule, 1+ year of customer service experience, strong MS Office skills, and excellent English communication. Training shifts run MST; long-term team collaboration is emphasized.