Hybrid Panel Coordinator - Patient Outreach & Care

Trinity Health; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Day-one benefits

Medical, dental, vision coverage

Professional growth opportunities

Collaborative, patient-centered team

Job summary

Trinity Health IHA Medical Group is hiring a Panel Coordinator to support outreach to patients with gaps in chronic disease management and preventive services. The role blends on-site work at Brooklyn & Clinton Primary Care with remote days and occasional Ann Arbor site presence.

You will engage patients, monitor scheduling and registry activity, and support quality improvement initiatives across care coordination programs.

Qualifications

• High School Diploma or GED required or equivalent.
• Completion of an accredited health program such as MA program or EMT program.
• Proven completion of IHA Panel Coordinator onboarding program or equivalent.
• CMAC certification is a plus.
• 1–3 years healthcare experience preferred.

Responsibilities

• Review health plan eligibility lists and new patient registries.
• Invite patients to services via welcome package per protocol.
• Monitor scheduling of new patients.
• Collaborate with Quality to identify patients who do not establish care.
• Systematically monitor chronic disease management and prevention registry.
• Use EMR tools; outreach via MyChart, calls and mailings.

Skills

Healthcare experience

Patient outreach

EMR tools

Education

High School Diploma or GED

MA program

EMT program

Onboarding program (IHA)

CMAC certification

Tools

EMR systems

MyChart

Job description

Trinity Health IHA Medical Group is hiring a Panel Coordinator to support outreach to patients with gaps in chronic disease management and preventive services. The role blends on-site work at Brooklyn & Clinton Primary Care with remote days and occasional Ann Arbor site presence.

You will engage patients, monitor scheduling and registry activity, and support quality improvement initiatives across care coordination programs.