Panel Coordinator - Primary Care Schoolcraft Campus (Livonia)

IHA; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Day-one benefits

Competitive benefits package (medical,

Career growth opportunities

Job summary

Trinity Health IHA Medical Group is seeking a compassionate and motivated Panel Coordinator to support outreach to patients with gaps in chronic disease management and preventive services. You will help promote the success of quality and population health programs and care coordination activities.

The role is hybrid with on-site days in Livonia and occasional work in Ann Arbor, plus remote days, offering day shift coverage and growth opportunities within a mission-driven organization serving

Qualifications

• Education: High School Diploma or GED; completion of approved health program such as MA program or Panel Coordinator Onboarding.
• 1-3 years healthcare experience preferred, or equivalent education/experience.

Responsibilities

• Review health plan eligibility and new patient registries.
• Invite patients to IHA via welcome package per protocol.
• Monitor scheduling of new patients.
• Identify patients who do not establish care with Quality team.
• Monitor chronic disease management and prevention registry.
• Use EMR tools; outreach via MyChart messages, calls, and mailings.
• Support quality improvement and disease management programs.

Skills

Patient outreach

EMR tools

MyChart

Quality reporting

Care coordination

Education

MA program

Panel Coordinator Onboarding

Clinical Support Assistant/CAN/PCT

EMT program

Certificate program

CMAC certification

Tools

EMR systems

MyChart

Job description

Hybrid Position

2 days a week, on-site at Primary Care - Schoolcraft Campus (Livonia)
2 days a month at Central in Ann Arbor
2-3 days a week remote

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated

Employment Type

Full time

Shift

Day Shift

Description

Trinity Health IHA Medical Group is seeking a compassionate and motivated Panel Coordinator to support the division in outreach to patients with gaps in chronic disease management and preventive services. In this role, you will support and promote the success of quality and population health programs and care coordination activities.

What You'll Do

• Review health plan eligibility lists and new patient registries.
• Invites patients to IHA for services through initiative of a welcome package per protocol.
• Monitors scheduling of new patients
• Works with Quality team to identify and report patients who do not establish care.
• Provides systematic monitoring of chronic disease management and prevention registry.
• Uses EMR tolls, initiates patient outreach via MyChart messages, phone calls and mailings.
• Support quality improvement initiatives and disease management programs.

General Requirements

EDUCATION: High School Diploma or GED. Successful completion of accredited/approved health program such as:

• MA program;
• Successful completion of IHA's Panel Coordinator Onboarding Program
• Clinical Support Assistant/CAN/PCT
• Emergency Medical Technician (EMT) program;
• Other approved certificate program
• American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE: 1-3 years' previous healthcare experience or equivalent combination of education and experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you're passionate about patient care and looking to grow your healthcare career, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.