Panel Coordinator - Primary Care Brooklyn and Clinton

Trinity Health; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Day-one benefits

Medical, dental, vision coverage

Professional growth opportunities

Collaborative, patient-centered team

Job summary

Trinity Health IHA Medical Group is hiring a Panel Coordinator to support outreach to patients with gaps in chronic disease management and preventive services. The role blends on-site work at Brooklyn & Clinton Primary Care with remote days and occasional Ann Arbor site presence.

You will engage patients, monitor scheduling and registry activity, and support quality improvement initiatives across care coordination programs.

Qualifications

• High School Diploma or GED required or equivalent.
• Completion of an accredited health program such as MA program or EMT program.
• Proven completion of IHA Panel Coordinator onboarding program or equivalent.
• CMAC certification is a plus.
• 1–3 years healthcare experience preferred.

Responsibilities

• Review health plan eligibility lists and new patient registries.
• Invite patients to services via welcome package per protocol.
• Monitor scheduling of new patients.
• Collaborate with Quality to identify patients who do not establish care.
• Systematically monitor chronic disease management and prevention registry.
• Use EMR tools; outreach via MyChart, calls and mailings.

Skills

Healthcare experience

Patient outreach

EMR tools

Education

High School Diploma or GED

MA program

EMT program

Onboarding program (IHA)

CMAC certification

Tools

EMR systems

MyChart

Job description

Hybrid Position

2 days a week, onsite at Brooklyn & Clinton Primary Care

2-3 days a week remote

2 days a month at Central in Ann Arbor

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated

Employment Type:

Full time

Shift:

Day Shift

Description:

Hybrid Position 2 days a week, onsite at Brooklyn & Clinton Primary Care 2-3 days a week remote 2 days a month at Central in Ann Arbor Join a Team That Makes a Difference! Trinity Health IHA Medical Group is seeking a compassionate and motivated Panel Coordinator to support the division in outreach to patients with gaps in chronic disease management and preventive services. In this role, you will support and promote the success of quality and population health programs and care coordination activities.

What You'll Do:

• Review health plan eligibility lists and new patient registries.
• Invites patients to IHA for services through initiative of a welcome package per protocol.
• Monitors scheduling of new patients
• Works with Quality team to identify and report patients who do not establish care.
• Provides systematic monitoring of chronic disease management and prevention registry.
• Uses EMR tolls, initiates patient outreach via MyChart messages, phone calls and mailings.
• Support quality improvement initiatives and disease management programs.

General Requirements:

EDUCATION: High School Diploma or GED. Successful completion of accredited/approved health program such as:

• MA program;
• Successful completion of IHA's Panel Coordinator Onboarding Program
• Clinical Support Assistant/CAN/PCT
• Emergency Medical Technician (EMT) program;
• Other approved certificate program
• American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE: 1-3 years’ previous healthcare experience or equivalent combination of education and experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you're passionate about patient care and looking to grow your healthcare career, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.