Panel Coordinator - Primary Care Schoolcraft Campus (Livonia)

Trinity Health; Ann Arbor (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day-one benefits

Competitive pay

Medical/dental/vision coverage

Professional growth

Mission-driven culture

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Panel Coordinator to support outreach for patients with gaps in chronic disease management and preventive services. You will coordinate care and promote success of population health programs using EMR tools and patient communications.

This hybrid position requires a High School Diploma or GED and health program certificates, plus 1–3 years of healthcare experience.

Qualifications

• 1–3 years of healthcare experience or equivalent combination of education and experience.
• High School Diploma or GED required; completion of accredited/approved health program preferred.
• Successful completion of IHA onboarding programs and related certificates.

Responsibilities

• Review health plan eligibility lists and new patient registries.
• Invite patients to IHA for services per protocol.
• Monitor scheduling of new patients and report gaps in care.
• Collaborate with Quality team to identify patients who do not establish care.
• Monitor chronic disease management and prevention registries.
• Use EMR tools and outreach via MyChart messages, calls, and mailings.
• Support quality improvement initiatives and disease management programs.

Skills

Healthcare experience

EMR tools

Education

High School Diploma or GED

MA program

IHA Panel Coordinator onboarding

CAN/PCT

EMT program

CMAC certificate

Tools

EMR systems/tools

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Hybrid Position
2 days a week, on-site at Primary Care - Schoolcraft Campus (Livonia)
2 days a month at Central in Ann Arbor
2-3 days a week remote

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Panel Coordinator to support the division in outreach to patients with gaps in chronic disease management and preventive services. In this role, you will support and promote the success of quality and population health programs and care coordination activities.

What You'll Do:

• Review health plan eligibility lists and new patient registries.
• Invites patients to IHA for services through initiative of a welcome package per protocol.
• Monitors scheduling of new patients
• Works with Quality team to identify and report patients who do not establish care.
• Provides systematic monitoring of chronic disease management and prevention registry.
• Uses EMR tolls, initiates patient outreach via MyChart messages, phone calls and mailings.
• Support quality improvement initiatives and disease management programs.
  

General Requirements:

EDUCATION: High School Diploma or GED. Successful completion of accredited/approved health program such as:

• MA program;
• Successful completion of IHA’s Panel Coordinator Onboarding Program
• Clinical Support Assistant/CAN/PCT
• Emergency Medical Technician (EMT) program;
• Other approved certificate program
• American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE: 1-3 years’ previous healthcare experience or equivalent combination of education and experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.