Multi-Channel Customer Support Specialist - Hybrid Tulsa

Hireright,-LL; Tulsa (OK); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental Insurance

Vision Insurance

Paid Life/AD&D Insurance

Voluntary Life Insurance

Flexible Spending Accounts

401K

Job summary

HireRight is seeking a Customer Service Specialist for our Tulsa, OK office. The role supports clients and applicants via phone, email, and live chat, resolving inquiries with accuracy and adherence to policies. A hybrid schedule is possible after training to balance onsite duties with remote work.

The ideal candidate has 2+ years in customer service or a regulated field, strong English communication, and solid computer skills (Word, Excel, Outlook).

Qualifications

• Requires HS Diploma; associate degree or higher preferred.
• Minimum 2 years in Customer Service/Retail/Service or 2 years in Background Screening or other regulated industry.
• Strong computer skills (internet, Word, Excel, Outlook, PC-based apps).
• Excellent written and verbal communication in English with proper grammar; typing speed 30 WPM.

Responsibilities

• Work in multi-channel support environment (phone, email, live chat).
• Resolve low to moderate complexity issues and escalate more difficult cases.
• Explain results to clients, guide them through online applications, perform data entry and reporting.
• Provide great customer service and adhere to guidelines and processes.

Skills

Customer Service

Communication

Typing 30 WPM

Listening

Confidentiality

Process Adherence

English Proficiency

Education

High School Diploma

Associate Degree or Higher

Tools

Word

Excel

Outlook

PC-Based Applications

Job description

HireRight is seeking a Customer Service Specialist for our Tulsa, OK office. The role supports clients and applicants via phone, email, and live chat, resolving inquiries with accuracy and adherence to policies. A hybrid schedule is possible after training to balance onsite duties with remote work.

The ideal candidate has 2+ years in customer service or a regulated field, strong English communication, and solid computer skills (Word, Excel, Outlook).