Bilingual Customer Care & Order Specialist

Talent Solutions Partners; Okmulgee (OK); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Talent Solutions Partners is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers. The role involves building relationships, processing orders, coordinating with internal teams, and ensuring high customer satisfaction.

The ideal candidate has experience in customer service, order management, and sales support, with strong communication skills and proficiency in ERP/CRM systems.

Formación

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.

Responsabilidades

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Conocimientos

Bilingual (English/Spanish)

Customer service

Order management

Inside sales support

Educación

Bachelor's degree or equivalent experience

Herramientas

SAP

Salesforce

Descripción del empleo

Talent Solutions Partners is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers. The role involves building relationships, processing orders, coordinating with internal teams, and ensuring high customer satisfaction.

The ideal candidate has experience in customer service, order management, and sales support, with strong communication skills and proficiency in ERP/CRM systems.