On-Site Customer Service & Operations Coordinator

TEKsystems; Olathe (KS); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Descripción de la vacante

TEKsystems is hiring a Customer Service Representative to join a growing team in Olathe, KS. This on-site role supports national accounts, handling service requests and coordinating technicians to ensure timely, accurate resolutions.

You will manage high-volume tickets, verify customer needs, and communicate across multiple teams. Training will precede regular shifts, with potential for hybrid work after one year based on policy.

Formación

• Previous customer service experience.
• Experience in retail, banking, hospitality, or call centers.
• Strong communication and problem-solving skills.
• Confidence speaking with customers by phone.
• Strong computer skills and ability to learn multiple systems.
• Excellent attention to detail.
• Ability to multitask in a fast-moving environment.
• Dependable, team-oriented attitude.
• Interest in building a long-term professional career.

Responsabilidades

• Help customers with service requests received electronically and by phone.
• Manage high-volume service tickets for major national accounts.
• Verify and clarify customer requests to ensure accurate service.
• Coordinate technician check-ins and check-outs.
• Dispatch service requests and purchase orders to technicians, subcontractors, and internal divisions.
• Make outbound calls to coordinate service and follow up on open requests.
• Navigate multiple computer systems while accurately documenting information.
• Keep customers updated and ensure requests are handled promptly.
• Partner with internal teams and field technicians to resolve issues.

Conocimientos

Customer service experience

Phone-based communication

Problem solving

Attention to detail

Team player

Descripción del empleo

TEKsystems is hiring a Customer Service Representative to join a growing team in Olathe, KS. This on-site role supports national accounts, handling service requests and coordinating technicians to ensure timely, accurate resolutions.

You will manage high-volume tickets, verify customer needs, and communicate across multiple teams. Training will precede regular shifts, with potential for hybrid work after one year based on policy.