Hybrid Customer Order Specialist (SAP)

Symrise AG; Jacksonville (FL); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Symrise AG is seeking a Customer Service Representative to manage assigned accounts from order receipt to delivery and invoicing. You will serve as the primary contact, coordinate with Sales, Planning, Operations, Logistics, and Finance, and help resolve issues that affect service and customer satisfaction.

You will review and enter orders in SAP, monitor progress, and provide documentation such as invoices and packing lists. SAP experience and strong communication are essential.

Qualifications

• High School Diploma / GED required; Associate degree preferred.
• 2+ years of Customer Service, Order Management, or Account Support in manufacturing, distribution, or B2B.
• Experience with order entry and order management.
• Excellent communication skills in written and verbal form.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint, Teams).
• Experience with SAP or similar MRP system preferred.
• Prior exposure to Supply Chain order-to-payment process is an advantage.
• Experience with global companies to provide exposure and best practices is desired.
• Hybrid/remote role based in Jacksonville, FL or Hasbrouck Heights, NJ; commutable distance required.
• Sponsorship is NOT available for this role.

Responsibilities

• Serves as the primary contact for assigned customer accounts and builds effective working relationships with customers and internal stakeholders.
• Reviews, enters, confirms, and maintains customer orders in SAP, validating material, quantity, unit of measure, pricing, requested dates, shipping instructions, Incoterms, and other required information.
• Monitors orders from entry through delivery, coordinates with Planning, Operations, Logistics, and other Supply Chain partners, and communicates availability, delays, changes, and recovery plans.
• Provides accurate order and shipment documentation, including order confirmations, invoices, packing lists, certificates of analysis, and pro forma invoices.
• Investigates pricing, billing, delivery, and documentation issues and partners with Sales, Finance, Quality, Logistics, and other functions to resolve promptly.
• Records customer complaints accurately, ensures visibility, tracks follow-up actions, and communicates status and resolution per procedures.
• Maintains customer, order, and account information in SAP and related systems, supports portals and reporting, identifies process improvements.
• Provides coverage for team members, cross-trains, follows procedures, and supports projects and continuous improvement initiatives.

Skills

Communication skills

Order management

Problem solving

Education

High School Diploma / GED

Associate degree preferred

Tools

Microsoft Office

SAP

Job description

Symrise AG is seeking a Customer Service Representative to manage assigned accounts from order receipt to delivery and invoicing. You will serve as the primary contact, coordinate with Sales, Planning, Operations, Logistics, and Finance, and help resolve issues that affect service and customer satisfaction.

You will review and enter orders in SAP, monitor progress, and provide documentation such as invoices and packing lists. SAP experience and strong communication are essential.