Hybrid Customer Care Specialist | CRM & Coordination Pro

SGS Consulting; Elm (PA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

SGS Consulting is seeking a customer service associate to support inquiries by phone, email, and in-person visits. You will handle orders, scheduling, and coordination with labs, logistics, vendors, and internal teams in a hybrid work environment.

The role emphasizes accurate CRM data entry, professional communication, and reliable documentation. A High School diploma and solid MS Office skills are required, with training provided to ensure service excellence.

Qualifications

• High School diploma or equivalent required.
• Customer service or support experience preferred.
• Experience with CRM and data entry.
• Strong communication skills, both written and verbal.
• Proficiency with MS Office (Excel, Word, Outlook).
• Hybrid work environment familiarity helpful.

Responsibilities

• Handle customer inquiries through phone, email, and occasional in-person interactions
• Process orders, transactions, repairs, and calibration requests
• Coordinate with laboratories, logistics, vendors, and internal departments
• Provide service updates, quotations, and delivery/pickup scheduling
• Expedite customer requests and ensure timely resolution of issues
• Maintain accurate customer and service records in the CRM system
• Perform data entry and documentation following SOPs and company procedures
• Support onboarding and workflow processes through collaboration with cross-functional teams
• Ensure high-quality customer service and professional communication at all times
• Adapt to hybrid work schedules and participate in training programs

Skills

Customer service and customer support

CRM system/data entry

Strong verbal and written comms

Email and phone support handling

Order processing and scheduling

Microsoft Office tools

Education

High School

Tools

Microsoft Office Suite

Job description

SGS Consulting is seeking a customer service associate to support inquiries by phone, email, and in-person visits. You will handle orders, scheduling, and coordination with labs, logistics, vendors, and internal teams in a hybrid work environment.

The role emphasizes accurate CRM data entry, professional communication, and reliable documentation. A High School diploma and solid MS Office skills are required, with training provided to ensure service excellence.