Hybrid Order Entry & Customer Service Specialist

Siemens; Peachtree Corners (GA); Hybrid; USD 41,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Hybrid work arrangement

Job summary

Siemens is seeking an Order Entry Specialist to process high-volume data entry into CRM systems, verify order accuracy and resolve issues while delivering excellent customer service. The role supports multiple product types including configured made-to-order and stock orders.

Hybrid work is available in Peachtree Corners, GA, with exposure to SAP, Salesforce, COMPAS, and EDI. Ideal candidates have 3+ years in customer support for electrical distribution products and strong communication skills.

Qualifications

• HS Diploma or GED required.
• 3+ years in a Customer Support role supporting industrial or construction electrical distribution products.
• Proficient with SAP, Salesforce, and COMPAS.
• Eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Interprets documented rules, past practices or instructions on a semi-independent level.
• Processes project orders while verifying accuracy of data to be entered.
• Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service.
• Responsible for processing multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment.
• Utilize CRM tool to directly communicate pricing errors, product verification, etc. to customers, suppliers and affiliates.
• Provide price and availability for multiple products within the assigned business segment.

Skills

Customer service

Data entry

Order processing

SAP

Salesforce

COMPAS

CRM

Education

HS Diploma or GED

Tools

Salesforce

COMPAS

Industry Mall

EDI

IDOC

Job description

Siemens is seeking an Order Entry Specialist to process high-volume data entry into CRM systems, verify order accuracy and resolve issues while delivering excellent customer service. The role supports multiple product types including configured made-to-order and stock orders.

Hybrid work is available in Peachtree Corners, GA, with exposure to SAP, Salesforce, COMPAS, and EDI. Ideal candidates have 3+ years in customer support for electrical distribution products and strong communication skills.