Hybrid Optometric Assistant — Remote & Onsite Support

Visionworks; New Hartford (CT); On-site; USD 23,000 - 34,000; Full time

Job summary

Visionworks is seeking a Clinical Specialist/Optometric Assistant to help ensure a great patient experience by preparing patients for onsite and remote examinations, performing pre-exam tests, and explaining each step. This role acts as a liaison between patients and Optometrists and supports the initial steps of the patient journey.

You will assist with in-person and remote eye exams, document results in EMR, assist with insurance preauthorizations, and schedule appointments while maintaining

Qualifications

• One year of related experience in optical/healthcare.
• HS diploma or GED required; training provided.
• Medical office professionalism and strong customer service.
• Experience with EMR and appointment coordination.

Responsibilities

• Register patients and collect medical history data into EMR.
• Assist onsite doctor; explain tests and document results in EMR.
• Support remote eye exams, testing, and videoconferencing.
• Transition patients to retail staff with doctor recommendations.
• Preauthorize insurance following SOPs.
• Schedule appointments and manage exam books; contact no-shows.
• Maintain patient records and assist with contact lens orders.
• Ensure clean environment and equipment; travel to other stores as needed.

Skills

Patient advocate

Customer service

Interpersonal skills

Detail oriented

Communication skills

Work under pressure

Motivated

Education

HS diploma / GED

1 year related experience

Medical office professionalism

Optical/Healthcare background preferred

Tools

EMR systems

Job description

Visionworks is seeking a Clinical Specialist/Optometric Assistant to help ensure a great patient experience by preparing patients for onsite and remote examinations, performing pre-exam tests, and explaining each step. This role acts as a liaison between patients and Optometrists and supports the initial steps of the patient journey.

You will assist with in-person and remote eye exams, document results in EMR, assist with insurance preauthorizations, and schedule appointments while maintaining