Clinical Optometry Assistant (Remote/Onsite)

Visionworks of America; City of Oneida (NY); On-site; USD 23,000 - 35,000; Part time

Job summary

Visionworks of America is seeking a part-time Clinical Specialist/Optometric Assistant to enhance patient experience by preparing patients for onsite and remote examinations, conducting pre-exam tests, and explaining each step of the process. You will liaise between patients and Optometrists and support the initial steps of the patient journey.

The role includes assisting with remote eye exams, documenting results in EMR, coordinating with retail staff, and preauthorizing insurance as per SOPs.

Qualifications

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
• Pre-testing and specialty testing and accurately documenting results in EMR
• Initiate remote technician and remote doctor video conferencing
• Assist remote doctor and remote technician to complete additional testing required for a remote exam
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.

Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
• Pre-testing and specialty testing and accurately documenting results in EMR
• Initiate remote technician and remote doctor video conferencing
• Assist remote doctor and remote technician to complete additional testing required for a remote exam
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.

Job description

Visionworks of America is seeking a part-time Clinical Specialist/Optometric Assistant to enhance patient experience by preparing patients for onsite and remote examinations, conducting pre-exam tests, and explaining each step of the process. You will liaise between patients and Optometrists and support the initial steps of the patient journey.

The role includes assisting with remote eye exams, documenting results in EMR, coordinating with retail staff, and preauthorizing insurance as per SOPs.