Hybrid Onsite & Remote IT Support Specialist III

Inside Higher Ed; Lexington (KY); On-site; USD 43,805 - 70,075; Full time

Job summary

A higher education institution is seeking an IS Technical Support Specialist III to provide customer support and drive standardization using best practices. Duties include managing service incidents and requests, and providing both onsite and remote technical services to the University community. The ideal candidate must possess excellent communication skills, a self-motivated spirit, and the ability to work independently or collaboratively. A Bachelor's degree and 2 years of experience are required.

Qualifications

• 2 years of related experience required.
• Ability to lift/push/pull objects up to 50lbs occasionally.
• Excellent communication skills and ability to work independently or as a team.

Responsibilities

• Drive standardization and provide customer support utilizing industry best practices.
• Manage service incidents and requests sourced from customers and team members.
• Provide onsite and remote technical services to the University of Kentucky community.

Skills

Script writing

System automation

Security profiling

System patch management

Win OS 2003-Current

MS SCCM

Win Server

MS Products

MS Office

macOS

iOS

UEM

Customer service

Interpersonal skills

Advanced system troubleshooting

Education

BS

Job description

A higher education institution is seeking an IS Technical Support Specialist III to provide customer support and drive standardization using best practices. Duties include managing service incidents and requests, and providing both onsite and remote technical services to the University community. The ideal candidate must possess excellent communication skills, a self-motivated spirit, and the ability to work independently or collaboratively. A Bachelor's degree and 2 years of experience are required.