Senior IT Support Technician (Level 3) - Hybrid

Insitu; Bingen (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability programs

Paid time away

Job summary

Insitu seeks an IT Support Technician to troubleshoot and repair hardware, software and AV gear, delivering excellent customer service. You will handle tickets, provide remote and onsite support, and maintain logs while learning Insitu systems.

Qualified applicants have an associate degree and 3 years’ related experience, with strong communication, teamwork, and organizational skills. Hybrid on-site days are preferred for collaboration.

Qualifications

• Associate degree in a related discipline and 3 years of related experience.
• Proven experience with Insitu systems.
• Hybrid work eligibility and on-site collaboration as needed.

Responsibilities

• Initial system configuration of computers, peripheral equipment, and software.
• Develops standard guidelines to be used for self-help and/or responding to customer requests.
• Respond to tickets in accordance with established guidelines.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
• Respond in timely manner to requests and issues.
• Repair and replace equipment as needed.
• Provide onsite and remote support to end users.
• Elevates and coordinates out of scope technical issues.
• Assesses needs and recommends hardware or software to meet end user needs.
• Enters purchase requisitions as necessary.

Skills

Customer service

Organization

Communication

Interpersonal skills

Reliability

Networking

MS Office

Attention to detail

Learning ability

Lifting ability

Education

Associate degree

Tools

MS Office

Word

Excel

Outlook

TEAMS

Job description

Insitu seeks an IT Support Technician to troubleshoot and repair hardware, software and AV gear, delivering excellent customer service. You will handle tickets, provide remote and onsite support, and maintain logs while learning Insitu systems.

Qualified applicants have an associate degree and 3 years’ related experience, with strong communication, teamwork, and organizational skills. Hybrid on-site days are preferred for collaboration.