Hybrid IT Support Specialist - Campus Help Desk

Virginia Commonwealth University; Richmond (VA); Hybrid; USD 18,000 - 23,000; Part time

Benefits offered by this job

Health benefits

Tuition benefits

Paid time off

Job summary

Virginia Commonwealth University Technology Services seeks a Support Specialist for the IT Support Center. The role offers a hybrid schedule, balancing in-person help and remote assistance to students, faculty, and staff.

You’ll be the first contact for incidents and service requests, diagnose problems, and document interactions while escalating complex issues to Tier II when needed. Strong communication and problem-solving are essential.

Qualifications

• 1–2 years IT support or related experience.
• Proficient with Windows and macOS.
• Experience with Office apps and web browsers.
• Strong communication and professional demeanor.
• Available to work a hybrid schedule, 8:00am–6:00pm.

Responsibilities

• Serve as the first contact for incidents and service requests via phone, email, or walk-up.
• Diagnose and resolve issues using troubleshooting steps and knowledge base.
• Document customer interactions accurately and escalate complex issues beyond Tier I.
• Maintain a courteous, professional attitude with a diverse university community.
• Support scheduled in-person and remote activities as needed.

Skills

IT support

Customer service

Communication skills

Windows & macOS knowledge

Education

AAS degree in Information Systems/related field

Tools

Cherwell

ServiceNow

Microsoft Office

Job description

Virginia Commonwealth University Technology Services seeks a Support Specialist for the IT Support Center. The role offers a hybrid schedule, balancing in-person help and remote assistance to students, faculty, and staff.

You’ll be the first contact for incidents and service requests, diagnose problems, and document interactions while escalating complex issues to Tier II when needed. Strong communication and problem-solving are essential.