Hybrid Onboarding Specialist for AI-Powered SaaS

Fordham Foundry; Teaneck Township (NJ); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid parental leave

Job summary

A growing tech company in the automotive space is seeking a Customer Onboarding Specialist to ensure a smooth onboarding process for new customers. This hybrid role in Teaneck, NJ, involves implementing communication flows, mapping customer requirements, and educating users about the platform. The ideal candidate is tech-savvy with previous experience in customer-facing roles, particularly in SaaS. Competitive compensation of $70K - $95K and a range of benefits are offered.

Qualifications

• 1+ year experience in implementation, onboarding, or customer-facing roles.
• Experience in digital advertising, especially Google & Facebook preferred.
• Independent problem-solving skills.

Responsibilities

• Own the customer experience during onboarding.
• Map out customer requirements for smooth implementation.
• Implement proactive communication flows with customers.

Skills

Implementation experience

Customer-facing role experience

Verbal communication skills

Written communication skills

Problem-solving skills

Ability to multitask

Job description

A growing tech company in the automotive space is seeking a Customer Onboarding Specialist to ensure a smooth onboarding process for new customers. This hybrid role in Teaneck, NJ, involves implementing communication flows, mapping customer requirements, and educating users about the platform. The ideal candidate is tech-savvy with previous experience in customer-facing roles, particularly in SaaS. Competitive compensation of $70K - $95K and a range of benefits are offered.