Technical Onboarding & Integrations Engineer

Finvari; Seattle (WA); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

100% premium coverage for employee health insurance premiums

Health Savings Account with company contribution

Flexible Spending Account Options

Dental, Vision, and Life Insurance

Generous Paid Time Off (PTO) policy

Stock options

Job summary

A fast-growing SaaS startup is seeking a Customer Success Engineer to lead technical onboarding, troubleshoot issues, and design solutions. The ideal candidate will have over 5 years in a technical customer-facing role, strong SQL skills, and a proven ability to manage complex issues. This hybrid role allows for remote work flexibility, and offers competitive compensation ranging from $115,000 to $140,000, along with benefits including health insurance and paid time off.

Qualifications

• 5+ years in a technical, customer-facing role.
• Strong experience with data querying and working with structured/unstructured data.
• Proven ability to troubleshoot integrations and complex technical issues.
• Experience with B2B SaaS platforms and understanding customer workflows.

Responsibilities

• Lead customer onboarding and implementations.
• Troubleshoot complex technical issues.
• Design and configure solutions aligned with customer needs.
• Proactively improve processes and documentation.
• Partner with Product and Engineering teams.

Skills

SQL

Data querying

Troubleshooting integrations

Communication skills

Analytical thinking

Job description

A fast-growing SaaS startup is seeking a Customer Success Engineer to lead technical onboarding, troubleshoot issues, and design solutions. The ideal candidate will have over 5 years in a technical customer-facing role, strong SQL skills, and a proven ability to manage complex issues. This hybrid role allows for remote work flexibility, and offers competitive compensation ranging from $115,000 to $140,000, along with benefits including health insurance and paid time off.