Hybrid Office & Operations Manager

Closet Factory Inc; Alcoa (TN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Industry leading training

Paid time off

Some telework potential

Salaried position

Subsidized medical benefits

Price matching 401K

Job summary

Closet Factory Knoxville seeks an Office Manager to align sales, production, installation and administrative functions in a fast-paced environment.

You will coordinate installation scheduling, payments, payroll, ordering and tracking while ensuring top-notch customer service and teamwork across departments. This salaried role requires leadership, organization and reliable follow-through.

Qualifications

• Leadership experience of 2+ years.
• Customer service experience 3+ years.
• Strong organizational skills.
• Proficient in Microsoft Office.
• Experience with QuickBooks or similar payroll software.
• Punctual and reliable.

Responsibilities

• Manage customer appointment schedules for Sales, Service Calls and Installations.
• Collaborate with Production on required lead times.
• Execute and track ordering functions for customer projects.
• Run payroll in QuickBooks.
• Train new Designers on paperwork processing.
• Manage CRM database (SalesForce).
• Problem resolution with clients.
• Collect/process payments from core and retail partner clients.
• Run companyrequired reports (Royalty, service call, lead sourse analysys, etc).

Skills

Leadership

Customer Service

Organization

Time management

Tools

Microsoft Office

QuickBooks

Job description

Closet Factory Knoxville seeks an Office Manager to align sales, production, installation and administrative functions in a fast-paced environment.

You will coordinate installation scheduling, payments, payroll, ordering and tracking while ensuring top-notch customer service and teamwork across departments. This salaried role requires leadership, organization and reliable follow-through.