Branch Operations Manager - Day Shift & Growth

clean team; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Leadership growth opportunities

Supportive team environment

Company training and development

Job summary

Clean Team is seeking a hands-on Operations Manager to lead the daily operations of our Knoxville, TN branch and ensure service excellence across all customer accounts. This leadership role includes managing Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator while maintaining labor budgets and customer satisfaction.

The ideal candidate is highly organized, able to lead multiple teams, and comfortable making real-time operational decisions in a fast-paced environment.

Qualifications

• Previous management or operations leadership experience required.
• Experience in commercial cleaning, janitorial, facility services, or service industries preferred.
• Strong leadership, communication, and problem-solving skills.”

Responsibilities

• Lead and oversee all daily operations within the branch.
• Supervise Area Managers, Site Managers, Support Techs, and Staffing Coordinator.
• Ensure all customer locations receive scheduled service without interruption.
• Monitor labor budgets, staffing levels, overtime, and operational costs.
• Review employee timekeeping and labor reporting in Chronotek.
• Conduct daily building inspections and customer follow-up visits.
• Resolve customer concerns professionally and maintain strong customer relationships.
• Train, retrain, and develop operational employees and leaders.
• Coordinate staffing coverage for open shifts and emergency service needs.
• Lead daily 4 PM Manager Meetings and hold leadership staff accountable.
• Oversee Level Board accounts and ensure corrective action plans are completed.
• Assist with recruiting, onboarding, employee documentation, and HR coordination.
• Support start-up operations for new customer accounts.
• Assist with inventory management, supply deliveries, and operational logistics.
• Submit daily operational reports to the General Manager.”

Skills

Leadership

Communication

Problem-solving

Multitasking

Scheduling

Labor management

Customer focus

Tools

Chronotek

Job description

Clean Team is seeking a hands-on Operations Manager to lead the daily operations of our Knoxville, TN branch and ensure service excellence across all customer accounts. This leadership role includes managing Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator while maintaining labor budgets and customer satisfaction.

The ideal candidate is highly organized, able to lead multiple teams, and comfortable making real-time operational decisions in a fast-paced environment.