Office Manager

Closet Factory Inc; Alcoa (TN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Industry leading training

Paid time off

Some telework potential

Salaried position

Subsidized medical benefits

Price matching 401K

Job summary

Closet Factory Knoxville seeks an Office Manager to align sales, production, installation and administrative functions in a fast-paced environment.

You will coordinate installation scheduling, payments, payroll, ordering and tracking while ensuring top-notch customer service and teamwork across departments. This salaried role requires leadership, organization and reliable follow-through.

Qualifications

• Leadership experience of 2+ years.
• Customer service experience 3+ years.
• Strong organizational skills.
• Proficient in Microsoft Office.
• Experience with QuickBooks or similar payroll software.
• Punctual and reliable.

Responsibilities

• Manage customer appointment schedules for Sales, Service Calls and Installations.
• Collaborate with Production on required lead times.
• Execute and track ordering functions for customer projects.
• Run payroll in QuickBooks.
• Train new Designers on paperwork processing.
• Manage CRM database (SalesForce).
• Problem resolution with clients.
• Collect/process payments from core and retail partner clients.
• Run companyrequired reports (Royalty, service call, lead sourse analysys, etc).

Skills

Leadership

Customer Service

Organization

Time management

Tools

Microsoft Office

QuickBooks

Job description

Our company, Closet Factory, is the custom storage solution authority serving the need for customized space organization throughout the home. We design, sell and install custom closets, home offices, garages, home theaters, pantries, bookshelves and more around our customer’s needs. We have been in business for 43 years and have locations across the country. The Knoxville area has been open for 3 years and is the fastest growing location in the 66-store network! As such, we are in need of an Office Manager to lead critical administrative functions within the company.

Our mission requires robust sales, production, installation and administrative functions. The Office Manager is in a unique position to tie these critical functions together. Our office is fast-paced and dynamic, requiring flexibility and the ability to multitask. There is a high level of responsibility synchronizing sales, production and installation functions to meet customer needs. You will coordinate installation scheduling, payment, payroll, ordering and tracking functions. Closet Factory fosters a “Team” oriented atmosphere where challenges are handled as a group. Clients need to be handled with care, so we are looking for those individuals with great customer service skills.

Job Benefits

• Industry leading training
• Paid time off
• Some telework potential
• Salaried position
• Subsidized medical benefits
• Price matching 401K

Duties and Responsibilities

• Manage customer appointment schedules for Sales, Service Calls and Installations
• Collaborate closely with Production on required lead times
• Execute and track ordering functions for customer projects
• Run Payroll in Quickbooks
• Train new Designers on paperwork processing
• Manage CRM database, SalesForce
• Problem resolution with clients
• Collect/process payments from core and retail partner clients
• Run companyrequired reports (Royalty, service call, lead sourse analysys, etc)

Required Qualifications

• Leadership experience = 2+ years
• Customer Service experience = 3+ years
• Good organization skills
• Computer skills, including Microsoft Office
• Quickbooks accounting or similar payroll software
• Be on time

If you are looking for a place to grow, are a person of integrity and willing to learn this may be the place for you. We recognize people as our most valuable asset and will train you to excel in your position. A future with Closet Factory has never been brighter. We value and incentivize our personnel! If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.

Closet Factory - Knoxville is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and the needs of the business.