Hybrid Office Assistant & Customer Service Pro

Ultimate Staffing; Minneapolis, Saint Paul (MN, MN); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Ultimate Staffing in Minneapolis seeks an Office Assistant / Customer Service Rep to provide exceptional support via phone, email and chat in a fast-paced e-commerce environment. The role is in-office Monday-Thursday in the North Loop with Sundays work-from-home and parking provided.

The duties include handling inquiries, processing orders, returns and refunds, and using CRM/e-commerce systems to document interactions. Start ASAP on a contract through Feb 2027 with potential to go permanent.

Qualifications

• In-office B2C or B2B customer service experience required.
• E-commerce experience would be amazing to have.
• Comfortable learning and sharing product knowledge.

Responsibilities

• Manage customer inquiries (phone, email, chat) related to orders, products, and navigation.
• Process and track orders, communicate with carriers, and ensure timely delivery.
• Handle returns and refunds, issue shipping labels, and maintain records.
• Use multiple CRM and e-commerce systems to document interactions and solutions.
• Collaborate with the team to identify trends and improve processes.

Skills

Customer service

CRM systems

E-commerce

Job description

Ultimate Staffing in Minneapolis seeks an Office Assistant / Customer Service Rep to provide exceptional support via phone, email and chat in a fast-paced e-commerce environment. The role is in-office Monday-Thursday in the North Loop with Sundays work-from-home and parking provided.

The duties include handling inquiries, processing orders, returns and refunds, and using CRM/e-commerce systems to document interactions. Start ASAP on a contract through Feb 2027 with potential to go permanent.