Office Assistant / Customer Service Representative - Start ASAP!

Ultimate Staffing; Minneapolis (MN); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Parking pass provided

Dynamic work environment

Pet-friendly office

Job summary

A staffing agency in Minneapolis is seeking an Office Assistant to provide support in customer service and manage inquiries for a modern e-commerce environment. You will have the opportunity to work in a dynamic team culture that is pet-friendly, offering competitive wages of $21-22 per hour plus benefits like medical and vision insurance. If you're passionate about customer satisfaction and enjoy a collaborative work environment, this role is tailored for you.

Qualifications

• Experience in customer service is required, preferably in B2C or B2B.
• Must be comfortable working in a pet-friendly environment.
• Strong capabilities in problem-solving and product knowledge.

Responsibilities

• Manage customer inquiries through various communication channels.
• Process and track orders while ensuring timely delivery.
• Handle returns and communicate with shipping carriers.

Skills

B2C customer service experience

Problem-solving skills

Team collaboration

E-commerce experience

Tools

CRM systems

E-commerce platforms

Job description

1 day ago Be among the first 25 applicants

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $22.00/hr

Direct message the job poster from Ultimate Staffing

Business Solutions Director at Ultimate Staffing

Located in the heart of the North Loop area, we're seeking an Office Assistant / Customer Service Rep. to deliver exceptional service and ensure smooth online shopping experiences for our customers! START ASAP + work where employees bring their dogs to the office!

Details:

• Pay: $21-22/hr to start + benefits (medical, dental, vision, etc.)
• Schedule: 8am - 5pm, Monday - Friday with a 1 hour lunch break
• Location: In-office 100% in the North Loop area of Minneapolis - parking pass is provided!
• Duration: Start ASAP - temp to hire on permanent

Key Duties:

• Manage customer inquiries (email, chat, and phone) related to orders, products, and website navigation.
• Process and track orders, communicate with carriers, and ensure timely delivery.
• Handle returns and refunds, issue shipping labels, and maintain accurate records.
• Use multiple CRM and e-commerce systems to document interactions and solutions.
• Collaborate with the team to identify trends, improve processes, and enhance customer satisfaction.

What We're Looking For:

• Must be okay with dogs-our office is pet-friendly!
• In-office B2C or B2B customer service experience (required); e-commerce experience would be amazing to have
• Strong problem-solving skills, ability to work independently and in a team.
• Comfortable learning and sharing product knowledge.

Why You'll Love Working Here:

• Parking is paid for by employer.
• Dynamic, fast-paced e-commerce environment.
• Collaborative team culture with growth opportunities.
• Pet-friendly office and supportive leadership.
• Open office concept with a modern office setup

Referrals increase your chances of interviewing at Ultimate Staffing by 2x

Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.