Office Assistant / Customer Service - START ASAP!

Ultimate Staffing Services; Minneapolis (MN); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Parking pass provided

Full benefits (medical, dental, vision

Job summary

Ultimate Staffing Services in Minneapolis seeks an Office Assistant/Customer Service Rep to assist customers by phone, email and chat from our North Loop office.

The role is a contract through February 2027 with potential to go permanent; pay is $21-23 per hour plus full benefits. Schedule is 8am–5pm, Sunday-Thursday, with Sundays remote.

Qualifications

• In-office B2C or B2B customer service experience (required).
• E-commerce experience would be a plus.
• Strong problem-solving skills and ability to work independently and in a team.

Responsibilities

• Manage customer inquiries (email, chat, and phone) related to orders, products, and website navigation.
• Process and track orders, communicate with carriers, and ensure timely delivery.
• Handle returns and refunds, issue shipping labels, and maintain accurate records.
• Use multiple CRM and e-commerce systems to document interactions and solutions.
• Collaborate with the team to identify trends, improve processes, and enhance customer satisfaction.

Skills

Customer service experience

Excellent communication

Problem solving

Job description

Salary: USD21 - USD23 per hour

*START ASAP*

Located in the heart of the North Loop Minneapolis area, we're hiring for an Office Assistant / Customer Service Rep to deliver exceptional service for our customers over the phone, email and chat!

Details:

• Pay: $21-23/hr to start + full benefits (medical, dental, vision, etc.)
• Schedule: 8am - 5pm, Sunday - Thursday with a 1 hour lunch break (work from home on Sundays)
• Location: In-office Monday-Thursday in the North Loop area of Minneapolis - parking pass is provided!
• Duration: Start ASAP - contract role to work through February 2027 with potential to go permanent

Duties:

• Manage customer inquiries (email, chat, and phone) related to orders, products, and website navigation.
• Process and track orders, communicate with carriers, and ensure timely delivery.
• Handle returns and refunds, issue shipping labels, and maintain accurate records.
• Use multiple CRM and e-commerce systems to document interactions and solutions.
• Collaborate with the team to identify trends, improve processes, and enhance customer satisfaction.

Requirements:

• Must be okay with dogs-our office is pet-friendly!
• In-office B2C or B2B customer service experience (required); e-commerce experience would be amazing to have
• Strong problem-solving skills, ability to work independently and in a team.
• Comfortable learning and sharing product knowledge.

Why You'll Love Working Here:

• Parking is paid for by employer.
• Dynamic, fast-paced e-commerce environment.
• Collaborative team culture with growth opportunities.
• Pet-friendly office and supportive leadership.
• Open office concept with a modern office setup