Office Assistant / Customer Service - START ASAP!

Ultimate Staffing; Minneapolis, Saint Paul (MN, MN); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Ultimate Staffing in Minneapolis seeks an Office Assistant / Customer Service Rep to provide exceptional support via phone, email and chat in a fast-paced e-commerce environment. The role is in-office Monday-Thursday in the North Loop with Sundays work-from-home and parking provided.

The duties include handling inquiries, processing orders, returns and refunds, and using CRM/e-commerce systems to document interactions. Start ASAP on a contract through Feb 2027 with potential to go permanent.

Qualifications

• In-office B2C or B2B customer service experience required.
• E-commerce experience would be amazing to have.
• Comfortable learning and sharing product knowledge.

Responsibilities

• Manage customer inquiries (phone, email, chat) related to orders, products, and navigation.
• Process and track orders, communicate with carriers, and ensure timely delivery.
• Handle returns and refunds, issue shipping labels, and maintain records.
• Use multiple CRM and e-commerce systems to document interactions and solutions.
• Collaborate with the team to identify trends and improve processes.

Skills

Customer service

CRM systems

E-commerce

Job description

Located in the heart of the North Loop Minneapolis area (free parking!), we're hiring for an Office Assistant / Customer Service Rep to deliver exceptional service for our customers over the phone, email and chat!

Details:

• Pay: $21-23/hr to start + full benefits (medical, dental, vision, etc.)
• Schedule: 8am - 5pm, Sunday - Thursday with a 1 hour lunch break (work from home on Sundays)
• Location: In-office Monday-Thursday in the North Loop area of Minneapolis - parking pass is provided!
• Duration: Start ASAP - contract role to work through February 2027 with potential to go permanent

Duties:

• Manage customer inquiries (email, chat, and phone) related to orders, products, and website navigation.
• Process and track orders, communicate with carriers, and ensure timely delivery.
• Handle returns and refunds, issue shipping labels, and maintain accurate records.
• Use multiple CRM and e-commerce systems to document interactions and solutions.
• Collaborate with the team to identify trends, improve processes, and enhance customer satisfaction.

Requirements:

• Must be okay with dogs-our office is pet-friendly!
• In-office B2C or B2B customer service experience (required); e-commerce experience would be amazing to have
• Strong problem-solving skills, ability to work independently and in a team.
• Comfortable learning and sharing product knowledge.

Why You'll Love Working Here:

• Parking is paid for by employer.
• Dynamic, fast-paced e-commerce environment.
• Collaborative team culture with growth opportunities.
• Pet-friendly office and supportive leadership.
• Open office concept with a modern office setup

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.