Hybrid NYC: Strategic Account Manager, AI SaaS Growth

Base44 Inc.; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Generous PTO & holidays

Mental health support programs

Nutrition, fitness and productivity
al

401K matching

RSUs and ESPP

Job summary

Base44 Inc. is seeking an Account Manager in New York to manage mid-market to enterprise customers, ensuring onboarding, adoption and long-term value from our AI-powered software platform.

You’ll drive renewals, upsells and cross-sells while championing customer success in a fast-paced, startup-like environment within Wix. This in-person role requires building strong relationships and delivering ROI through strategic business reviews.

Qualifications

• 4+ years in account management or customer success in B2B tech
• Proven track record of renewals, expansions and customer satisfaction
• Excellent written and verbal communication and presentation skills
• Ability to translate customer feedback into product/engineering insights
• Comfort with AI tools and automation to scale workflows

Responsibilities

• Own and nurture relationships with business customers as primary contact
• Onboard, drive adoption, and maintain ongoing engagement with the Base44 platform
• Identify opportunities for renewal, upsell and cross-sell with customers
• Monitor customer health, usage trends, and satisfaction to reduce churn
• Translate customer needs into actionable insights for product, engineering and leadership
• Collaborate with Sales, Product, Marketing and Support for a seamless client experience
• Deliver regular business reviews showing ROI and progress toward goals
• Leverage AI tools to boost team productivity and automate repetitive tasks
• Develop scalable playbooks, tooling and workflows to grow the team

Skills

Account management

Communication

Relationship-building

Growth mindset

SaaS experience

Problem solving

Tools

CRM software

Job description

Base44 Inc. is seeking an Account Manager in New York to manage mid-market to enterprise customers, ensuring onboarding, adoption and long-term value from our AI-powered software platform.

You’ll drive renewals, upsells and cross-sells while championing customer success in a fast-paced, startup-like environment within Wix. This in-person role requires building strong relationships and delivering ROI through strategic business reviews.