Account Manager - Base44

Base44; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Competitive medical, dental, and vision insurance

Retirement savings plan

Wellness benefits

Travel expenses

Subsidized lunch

Job summary

A software development platform is searching for a U.S.-based Account Manager in New York. The role involves nurturing long-term partnerships with clients and ensuring they leverage the platform effectively. Candidates should have over 6 years of experience in account management within B2B settings, preferably in technology, and demonstrate a strong ability to drive customer satisfaction and growth. This position offers a competitive salary in the range of $140,000 – $160,000 along with comprehensive benefits.

Qualifications

• 6+ years of account management experience in a B2B tech company.
• Experience in SaaS, AI, or similar sectors is preferred.
• Proven track record of driving customer satisfaction and growth.

Responsibilities

• Own and nurture relationships with existing clients.
• Ensure successful onboarding and ongoing engagement.
• Identify opportunities for account growth.

Skills

Account management

Customer success

Communication

Problem-solving

Relationship-building

Job description

We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As our first U.S.-based Account Manager, you’ll be instrumental in nurturing long‑term partnerships with clients—ensuring they realize maximum value from our platform, champion their success, and identify opportunities for growth.

Role

This role is ideal for a customer‑centric professional who thrives in a fast‑paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best‑in‑class customer experience. As our first Account Manager based in New York, you’ll work closely with our founders and Wix leadership to grow Base44’s presence and bring this transformative technology to clients across industries.

Day‑to‑Day Responsibilities

• Own and nurture relationships with existing clients, serving as their primary point of contact and trusted advisor.
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive opportunities for account growth, including renewals, upsells, and cross‑sells.
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long‑term retention.
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
• Maintain CRM best practices by documenting account activities, insights, and growth plans.
• Set the foundation to build and develop the AM team of the company.

Qualifications

• 6+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Experience managing relationships in SaaS, AI, developer tools, ML, or related technology sectors.
• Proven track record of driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship‑building skills.
• Strong problem‑solving abilities and a passion for helping clients achieve their goals.
• Organized, proactive, and comfortable operating in a high‑growth, fast‑changing environment.
• Bonus: Experience with AI platforms, developer‑focused solutions, or technical customer onboarding.

Additional Information

We’re Base44—a newly acquired part of Wix—on a mission to change how software gets built. Our AI‑powered platform allows anyone to create custom software applications using natural language—no traditional coding required. We operate like a startup within Wix: fast‑moving, collaborative, and focused on solving complex problems with simple, elegant solutions.

Expected base compensation salary range: $140,000 – $160,000. In addition to base pay, this role includes variable compensation earned and company RSUs as part of the package. Final package may vary based on location, role, candidate profile, and qualifications.

For U.S. employees, this role is eligible for a benefit package that includes competitive medical, dental, and vision insurance, a retirement savings plan, wellness benefits, travel expenses, and subsidized lunch regardless of location.