Hybrid MSP Account Manager – Grow IT Services

SMS Datacenter; Irvine (CA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Base salary plus commission

Paid Time Off

8 US holidays

Birthdays off

Job summary

SMS Datacenter is seeking an MSP Account Manager to build strong customer relationships, retain and grow existing business, and ensure commercial success for assigned accounts. This long-term, full-time, hybrid role requires residing within 50 miles of Irvine, CA and commuting to office and client sites as needed.

You will manage relationships with business owners and executives, drive account growth, negotiate contracts, and collaborate with engineering teams to translate client needs into

Qualifications

• 3+ years MSP/MSSP B2B account management experience.
• Fundamental understanding of IT solutions: security, backup, networking, cloud, colocation.
• Proven success retaining and growing existing customer accounts.
• Strong sales, negotiation, relationship-building, and commercial skills.
• Ability to communicate with business owners, executives, and decision-makers.
• Strong organizational skills and ability to manage multiple priorities independently.
• Excellent written and verbal communication skills.
• Familiarity with CRM systems, sales pipelines, quotations, and contract renewals.

Responsibilities

• Manage and develop existing customer accounts, building relationships with business owners and key decision-makers.
• Identify and pursue opportunities to upsell and cross-sell IT services, solutions, and projects.
• Own contract renewals and negotiate pricing, proposals, and service expansions.
• Understand customer needs and priorities, delivering additional value.
• Collaborate with engineers to translate needs into commercial opportunities.
• Manage sales opportunities from identification through closing, coordinating quotes and proposals.
• Protect and improve account revenue and profitability, addressing retention risks.
• Provide guidance to fellow business development team members.
• Maintain accurate CRM and account plans and opportunity pipelines.

Skills

Account management

Negotiation

Relationship building

Sales proficiency

Communication

CRM familiarity

Tools

CRM systems

Quotations software

Job description

SMS Datacenter is seeking an MSP Account Manager to build strong customer relationships, retain and grow existing business, and ensure commercial success for assigned accounts. This long-term, full-time, hybrid role requires residing within 50 miles of Irvine, CA and commuting to office and client sites as needed.

You will manage relationships with business owners and executives, drive account growth, negotiate contracts, and collaborate with engineering teams to translate client needs into