Account Manager, IT Services

SMS Datacenter; Irvine (CA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Base salary plus commission

Paid Time Off

8 US holidays

Birthdays off

Job summary

SMS Datacenter is seeking an MSP Account Manager to build strong customer relationships, retain and grow existing business, and ensure commercial success for assigned accounts. This long-term, full-time, hybrid role requires residing within 50 miles of Irvine, CA and commuting to office and client sites as needed.

You will manage relationships with business owners and executives, drive account growth, negotiate contracts, and collaborate with engineering teams to translate client needs into

Qualifications

• 3+ years MSP/MSSP B2B account management experience.
• Fundamental understanding of IT solutions: security, backup, networking, cloud, colocation.
• Proven success retaining and growing existing customer accounts.
• Strong sales, negotiation, relationship-building, and commercial skills.
• Ability to communicate with business owners, executives, and decision-makers.
• Strong organizational skills and ability to manage multiple priorities independently.
• Excellent written and verbal communication skills.
• Familiarity with CRM systems, sales pipelines, quotations, and contract renewals.

Responsibilities

• Manage and develop existing customer accounts, building relationships with business owners and key decision-makers.
• Identify and pursue opportunities to upsell and cross-sell IT services, solutions, and projects.
• Own contract renewals and negotiate pricing, proposals, and service expansions.
• Understand customer needs and priorities, delivering additional value.
• Collaborate with engineers to translate needs into commercial opportunities.
• Manage sales opportunities from identification through closing, coordinating quotes and proposals.
• Protect and improve account revenue and profitability, addressing retention risks.
• Provide guidance to fellow business development team members.
• Maintain accurate CRM and account plans and opportunity pipelines.

Skills

Account management

Negotiation

Relationship building

Sales proficiency

Communication

CRM familiarity

Tools

CRM systems

Quotations software

Job description

SMS Datacenter is a growing IT MSP for Managed Services, Colocation, Networking, Private Managed Cloud, and Help Desk. We are a team of engineers and technicians who tackle new projects, challenges, and issues every day, supporting users’ workstations, infrastructures, and networks so they can focus on succeeding in their own jobs!

About the Opportunity

We are seeking an MSP Account Manager to join our team. You will build strong customer relationships, retain and grow existing business, and ensure the commercial success of assigned accounts. This requires a fundamental understanding of various IT services. This is a long-term, full-time, hybrid position. Candidates should live within 50 miles of Irvine, California, and be able and willing to commute to the office and to nearby customers as needed.

Responsibilities

• Manage and develop existing customer accounts, building strong relationships with business owners, key decision-makers, and internal technical teams
• Drive account growth by identifying and pursuing opportunities to upsell and cross-sell IT services, solutions, and projects
• Own contract renewals and commercial negotiations, negotiating pricing, proposals, and service expansions
• Understand customer business needs and priorities, proactively identifying opportunities to deliver additional value
• Collaborate with engineers and other technical staff to translate needs, recommendations, and IT roadmaps into commercial opportunities
• Manage sales opportunities from identification through closing, coordinating quotes, proposals, approvals, and customer follow-ups
• Protect and improve account revenue and profitability, identifying retention risks, addressing commercial concerns, and pursuing sustainable growth
• Provide guidance to fellow business development team members
• Maintain accurate CRM and ticket records, account plans, and opportunity pipelines

Required Qualifications

• 3+ years of experience in MSP or MSSP B2B account management, sales, or customer relationship management
• Fundamental understanding of IT solutions including security, backup, networking, cloud, infrastructure, colocation, software licensing, and user support
• Demonstrated success retaining and growing existing customer accounts
• Strong sales, negotiation, relationship-building, and commercial skills
• Ability to communicate effectively with business owners, executives, and other decision-makers
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently
• Excellent written and verbal communication skills
• Proactive, accountable, results-oriented, and capable of exercising sound judgment
• Familiarity with CRM systems, sales pipelines, quotations, and contract renewals

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP), IT solutions provider, or technology reseller
• Prior experience providing personally providing IT support as a technician or engineer
• Experience managing multimillion-dollar customer portfolios and recurring revenue contracts

Compensation and Benefits:

This position is eligible for base salary plus commission and/or bonuses.

Employees who complete the first 90 days of employment will be eligible for Paid Time Off of up to 10 vacation/personal days, 5 sick days, birthdays off, and 8 US holidays each year.