Hybrid Mortgage Customer Service Specialist I

Carrington; Westfield (IN); Hybride; USD 42 000 - 52 000; Plein temps

Résumé du poste

Carrington Mortgage Services is seeking a Customer Service Specialist I to handle a high volume of calls from borrowers and third parties about existing mortgage loans. You will provide accurate information, resolve issues quickly, and escalate complex calls as needed.

The role supports a hybrid schedule with monthly bonus potential. The position targets entry-level candidates with a high school diploma and customer service experience, with preference for banking or mortgage servicing

Qualifications

• High school diploma or equivalent work experience.
• Customer service/call center experience preferred, but not required.
• Banking, Mortgage/Loan Servicing industry experience preferred, but not required.

Responsabilités

• Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Perform other duties as assigned.

Connaissances

Customer service experience

Formation

High school diploma or equivalent

Description du poste

Carrington Mortgage Services is seeking a Customer Service Specialist I to handle a high volume of calls from borrowers and third parties about existing mortgage loans. You will provide accurate information, resolve issues quickly, and escalate complex calls as needed.

The role supports a hybrid schedule with monthly bonus potential. The position targets entry-level candidates with a high school diploma and customer service experience, with preference for banking or mortgage servicing