Hybrid Customer Service Supervisor - Mortgage Ops & Bonus

Carrington; United States; Ibrido; USD 64.000 - 74.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive healthcare plans

Discretionary 401(k) match

Employee discounts and benefits portal

Educational reimbursement

Community foundation involvement

Descrizione del lavoro

Carrington Mortgage Services is seeking a Customer Service Supervisor to lead a unit within the Customer Service Department on a hybrid schedule. You will supervise daily operations, manage workload and performance, and ensure adherence to company policies and applicable laws.

The role requires 3+ years of customer service/call center experience, mortgage loan servicing exposure preferred, and intermediate MS Office skills. The company offers comprehensive benefits and growth opportunities.

Competenze

• Three or more years of customer service/call center experience in a high-volume environment.
• Two or more years Mortgage Loan Servicing industry experience preferred.
• High school diploma or equivalent.

Mansioni

• Oversee the operation of a unit within the Customer Service Department.
• Train, direct and evaluate team performance; manage workloads.
• Ensure corporate standards are communicated and applied throughout the unit.
• Review daily productivity reports and monitor KPI metrics.
• Assist in answering escalated borrower inquiries and complex questions.
• Partner with internal departments to improve efficiency and effectiveness.
• Motivate employees to meet and exceed performance goals.
• Conduct team meetings and address training opportunities.
• Perform other duties as assigned.

Conoscenze

Supervisory experience

Customer service

Mortgage Loan Servicing

MS Office

Formazione

High school diploma

Strumenti

MS Office

Descrizione del lavoro

Carrington Mortgage Services is seeking a Customer Service Supervisor to lead a unit within the Customer Service Department on a hybrid schedule. You will supervise daily operations, manage workload and performance, and ensure adherence to company policies and applicable laws.

The role requires 3+ years of customer service/call center experience, mortgage loan servicing exposure preferred, and intermediate MS Office skills. The company offers comprehensive benefits and growth opportunities.