Bilingual Mortgage Customer Service Specialist I (Hybrid)

Carrington Mortgage Services, LLC; Orange (CA); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Career training

Referral bonuses

Education reimbursement

Community involvement

Job summary

Carrington Mortgage Services is seeking a Customer Service Specialist I to handle a high volume of inbound calls and third-party inquiries about existing mortgage loans in a hybrid schedule. You will provide accurate, timely information, resolve issues, and route complex questions to teammates as needed.

This entry-level role emphasizes courteous, compliant service; bilingual English/Spanish is a plus and the pay starts at $22 per hour with monthly bonuses, plus an extra $1.50 per hour for

Qualifications

• Must be fully bilingual in English and Spanish.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced call center environment.
• Willingness to learn mortgage servicing policies and regulations.

Responsibilities

• Handle inbound calls and inquiries from borrowers and third parties.
• Provide accurate information and strive for first-call resolution.
• Escalate complex calls to team members as needed.
• Document call details in the mortgage servicing system.
• Track follow-ups and complete callbacks to resolve inquiries.
• Collect payments when appropriate and maintain compliance with regulations.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Carrington Mortgage Services is seeking a Customer Service Specialist I to handle a high volume of inbound calls and third-party inquiries about existing mortgage loans in a hybrid schedule. You will provide accurate, timely information, resolve issues, and route complex questions to teammates as needed.

This entry-level role emphasizes courteous, compliant service; bilingual English/Spanish is a plus and the pay starts at $22 per hour with monthly bonuses, plus an extra $1.50 per hour for