Mortgage Customer Service Specialist II (Hybrid)

Carrington Mortgage Services, LLC; Westfield (IN); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Employee discounts

Educational reimbursement

Referral bonuses

Training & career development

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services, LLC is seeking a Customer Service Specialist II in Westfield, IN. This hybrid role handles inbound calls and inquiries about existing mortgage loans, delivering timely information in line with policies and regulations.

The position emphasizes first-call resolution, accurate documentation, and escalation for complex issues, with pay at $23.50/hr plus monthly incentives and an additional $1.50/hr for Spanish bilingual skills.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience preferred.
• Experience in banking or mortgage/loan servicing is a plus.

Responsibilities

• Answer inbound calls and third-party inquiries about existing mortgage loans.
• Provide accurate information and strive for first-call resolution.
• Refer complex calls to qualified teammates.
• Document call details in the mortgage servicing system.
• Collect payments when necessary.

Skills

Customer service

Call center experience

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

Mortgage servicing system

Job description

Carrington Mortgage Services, LLC is seeking a Customer Service Specialist II in Westfield, IN. This hybrid role handles inbound calls and inquiries about existing mortgage loans, delivering timely information in line with policies and regulations.

The position emphasizes first-call resolution, accurate documentation, and escalation for complex issues, with pay at $23.50/hr plus monthly incentives and an additional $1.50/hr for Spanish bilingual skills.