Remote Mortgage Servicing Customer Care Rep I

NoGigiddy; United States; Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Employee discounts

Educational reimbursement

Referral bonuses

Training programs

Job summary

Carrington Mortgage Services seeks a Customer Service Specialist to handle inbound and outbound calls about existing mortgage loans. You will provide accurate information, resolve issues promptly, and document interactions in the mortgage servicing system.

This entry-level role emphasizes courteous service and collaboration to escalate complex queries. A high school diploma is required; bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred but not required.
• Basic knowledge of mortgage servicing processes is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Answer incoming calls from borrowers and third parties about existing mortgage loans.
• Provide accurate, timely information and strive for first-call resolution.
• Refer complex calls to qualified team members when needed.
• Document call details and follow up to ensure issue resolution.
• Assist with payment collection when appropriate and permissible.

Skills

Customer service

Call handling

Communication

Problem solving

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Mortgage servicing system

ACD/IVR

CRM system

Job description

Carrington Mortgage Services seeks a Customer Service Specialist to handle inbound and outbound calls about existing mortgage loans. You will provide accurate information, resolve issues promptly, and document interactions in the mortgage servicing system.

This entry-level role emphasizes courteous service and collaboration to escalate complex queries. A high school diploma is required; bilingual Spanish is a plus.