Hybrid Mobile Crisis Program Director: Lead & Impact

Village Youth & Family Service; Colonial Heights (VA); Hybrid; USD 61,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k)

PTO & paid holidays

Professional development assistance

Job summary

Village Behavioral Health seeks a Program Director for Mobile Crisis Services to lead and optimize the Mobile Crisis Response program across office, field, and remote settings with 25% travel. You’ll manage operations, staffing, training, documentation, and regulatory compliance to deliver high-quality crisis services.

The role requires 3+ years in crisis intervention and 1+ year in leadership, with a Bachelor's degree and DBHDS-related training.

Qualifications

• Bachelor’s degree in human services, psychology, sociology, or related field (or equivalent experience) requested.
• At least 3+ years in behavioral health crisis intervention.
• At least 1+ year in leadership or supervisory roles.
• Experience with Mobile Crisis Response (MCR).
• DBHDS Mobile Crisis Responder training completion preferred.
• Strong knowledge of behavioral health crisis intervention and Virginia DBHDS requirements.
• Excellent leadership, communication, organization and problem-solving abilities.
• Valid driver's license and reliable transportation; clean driving record.
• Proficiency with Microsoft Office 365 and EHR platforms.

Responsibilities

• Lead and support the Mobile Crisis Response team.
• Oversee staffing, scheduling, training, coaching, and performance.
• Ensure compliance with DBHDS requirements, agency policies, and standards.
• Develop and maintain MCR procedures, SOPs, workflows, and safety protocols.
• Monitor coverage, response times, documentation, and service quality.
• Support field operations and complex crisis situations as needed.
• Identify gaps and implement solutions to improve performance.
• Maintain program data and records for reporting and audits.
• Collaborate with law enforcement, hospitals, CSBs, and partners.
• Work with leadership to support growth and expansion of the program.

Skills

Leadership

Communication

Organizational skills

Problem solving

Mobile Crisis Response (MCR)

DBHDS requirements knowledge

Staff development

Education

Bachelor's degree in human services, psychology, sociology, or related field

Tools

Microsoft Office 365

EHR systems

Job description

Village Behavioral Health seeks a Program Director for Mobile Crisis Services to lead and optimize the Mobile Crisis Response program across office, field, and remote settings with 25% travel. You’ll manage operations, staffing, training, documentation, and regulatory compliance to deliver high-quality crisis services.

The role requires 3+ years in crisis intervention and 1+ year in leadership, with a Bachelor's degree and DBHDS-related training.