Remote Mobile Crisis Specialist: Impactful Behavioral Care

EmergencyMD; Oakton (VA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Meaningful Work

Competitive Salary ($55,120)

Comprehensive Benefits

Supportive Environment

Job summary

HopeLink Behavioral Health is hiring a Mobile Crisis Specialist to respond to crisis calls, triage cases, and coordinate care with clinicians and dispatchers. This role requires strong crisis intervention skills and experience with a crisis data platform for dispatch requests.

The position supports virtual engagement and adherence to clinical standards. The MCS operates within a 10am–6:30pm EST schedule, Monday through Friday, with fully remote work options.

Qualifications

• Master's degree in a human services-related field is required; Social Work or Counseling preferred.
• Behavioral health professionals are preferred for this role.
• Experience with crisis intervention and contact center training is strongly preferred.
• Experience working with learners in a virtual environment is desirable.

Responsibilities

• Respond to incoming mobile crisis requests and triage to ensure safety and appropriate care.
• Coordinate with clinicians and dispatchers; document interactions in crisis data platform.
• Engage with clients using crisis intervention skills and effective communication.
• Utilize crisis continuum alternatives when crisis resolution is not immediate.
• Participate in training, supervision, and adherence to policies and standards.
• Maintain thorough documentation of all interactions per organizational procedures.

Skills

Crisis intervention

Contact center training

Virtual training/education experience

Learner support

Education

Master's degree in a human services-related field; Social Work or Counseling preferred

Job description

HopeLink Behavioral Health is hiring a Mobile Crisis Specialist to respond to crisis calls, triage cases, and coordinate care with clinicians and dispatchers. This role requires strong crisis intervention skills and experience with a crisis data platform for dispatch requests.

The position supports virtual engagement and adherence to clinical standards. The MCS operates within a 10am–6:30pm EST schedule, Monday through Friday, with fully remote work options.