Director of Mobile Services - Baltimore (11149)

Baltimore Crisis Response, Inc.; Baltimore (MD); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

403(b) Retirement Plan

Generous PTO

Job summary

CarePoint Response, Inc. seeks a Director of Mobile Crisis to lead 24/7 Mobile Crisis Response Services in Baltimore City and County. You will oversee a multidisciplinary team, ensure rapid referrals, and drive strategic clinical oversight.

The role requires a Master’s degree in psychology or MSW, Maryland licensure (LCPC/LCSW-C), and leadership in crisis settings. A strong focus on quality, collaboration, and community partnerships is essential.

Qualifications

• Master's degree in clinical psychology (MA/MS) or MSW required.
• Maryland LCPC or LCSW-C license required.
• BLS certification preferred.

Responsibilities

• Provide 24/7/365 Mobile Crisis leadership across Baltimore City and County.
• Coordinate with Call Center, Nursing, Clinical, and Crisis Response teams.
• Supervise department leadership and staff with regular supervision and evaluations.
• Maintain compliance with state, local, and accreditation standards.
• Lead quality improvement initiatives and performance metrics.

Skills

Leadership

Crisis intervention

Communication

Education

Master's degree in clinical psychology (MA/MS)

MSW (Master of Social Work)

Maryland LCPC or LCSW-C license

BLS Certification (preferred)

Job description

Director of Mobile Crisis

Baltimore, Maryland

$95,000 -$100,000 Salaried

Full-Time | Shift: 9:00M-5:00PM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a Mobile Crisis Director to provide strategic leadership and clinical oversight for our Mobile Response Services Program. In this role, you will oversee a multidisciplinary team delivering 24/7 crisis intervention services throughout Baltimore City and Baltimore County, ensuring individuals experiencing behavioral health crises receive timely, compassionate, and effective care. You will collaborate with community partners, healthcare providers, emergency services, and behavioral health systems to promote continuity of care and strengthen crisis response efforts across the region.

This is more than a leadership position—it is an opportunity to shape crisis services, mentor and develop clinical teams, drive quality improvement initiatives, and help individuals access life‑changing support during their most vulnerable moments. As Mobile Crisis Director, you will play a critical role in advancing community‑based behavioral health services and improving outcomes for individuals and families in crisis.

What You’ll Do

• Provide overall leadership, management, and oversight of 24/7/365 Mobile Crisis Response Services across Baltimore City and Baltimore County.
• Ensure timely and effective coordination with Call Center, Nursing, Clinical, and Crisis Response teams to facilitate rapid response to referrals and service requests.
• Supervise department leadership and staff, ensuring regular supervision, performance evaluations, professional development, and compliance with training requirements.
• Maintain compliance with all applicable state, local, accreditation, and Greater Baltimore Regional Crisis standards governing crisis response and behavioral health services.
• Develop, implement, and monitor quality improvement initiatives, policies, procedures, and performance metrics to enhance service delivery and operational effectiveness.
• Monitor clinical documentation, service utilization, outcome data, and reporting requirements, ensuring accurate and timely submission of required reports.
• Lead recruitment, hiring, onboarding, retention, scheduling, and timekeeping processes for Mobile Crisis staff.
• Build and maintain collaborative relationships with behavioral health authorities, hospitals, law enforcement agencies, outpatient providers, community organizations, referral sources, and regional crisis partners.
• Participate in community outreach, public education, crisis intervention training, critical incident response, debriefings, and other activities that support awareness and access to crisis services.
• Oversee operational resources, technology systems, authorizations, data management, and program enhancements to support efficient service delivery and organizational objectives.
• Serve as an on-call leader and perform other duties as assigned to support the mission, goals, and strategic priorities of the organization.

Qualifications

Qualifications

Education

• Master's degree in clinical psychology (MA or MS) or master's degree in social work (MSW), required
• Current Maryland State license (LCPC or LCSW-C), required
• Current BLS Certification is preferred

Experience

• Completion of Licensure Supervisory Hours, required
• Three years of experience as a counseling professional, required
• Five years of experience working with behavioral health clients in acute crisis, required.
• Two years of management experience in community mental health, required.
• Seven years of experience working within the behavioral health services system, preferred.
• Five years of experience managing administrative and clinical staff performing direct services and providing supervision to others, preferred.

Additional

• A valid and unrestricted driver’s license, required
• Proficiency with Microsoft Office Suite Products, required
• Proficiency and familiarity with EHR/EMR systems, preferred

Physical Demands

• Moderate walking, standing, climbing stairs and sitting required. Moderate lifting up to 20 lbs.

Why Join CPR

• Medical, Dental, and Vision Insurance.
• 403(b) Retirement Plan
• Generous PTO – Vacation, Sick, Personal, and Holidays.
• Tuition Reimbursement & Professional Development Support.
• Be part of an innovative, impact‑driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.

This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.