Hybrid Member Support Specialist

TEKsystems; United States; Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Comprehensive paid training

Ongoing career development

Collaborative team culture

Meaningful impact in members' lives

Job summary

TEKsystems is seeking a hardworking Member Support Representative to join our Winchester, VA team. You will be the trusted first point of contact for members, delivering empathetic and clear guidance on accounts, cards, loans, and financial products.

You will navigate multiple systems to resolve questions, identify product opportunities, and create positive member experiences in a fast-paced, supportive team environment.

Qualifications

• Strong communication and problem-solving skills.
• Enjoy helping people and creating exceptional customer experiences.
• Thrive in a fast-paced, team-oriented environment.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Simplify complex financial products into clear, easy-to-understand solutions.
• Assist members with accounts, debit/credit cards, loans, and savings products.
• Use technology and multiple systems to resolve questions and concerns.
• Identify opportunities to recommend products and services that help members achieve financial goals.
• Create positive experiences that strengthen member relationships and trust.

Job description

TEKsystems is seeking a hardworking Member Support Representative to join our Winchester, VA team. You will be the trusted first point of contact for members, delivering empathetic and clear guidance on accounts, cards, loans, and financial products.

You will navigate multiple systems to resolve questions, identify product opportunities, and create positive member experiences in a fast-paced, supportive team environment.