Member Support Specialist - Hybrid | Growth & Learning

PDI Technologies; Temple (TX); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangements

Career development opportunities

Job summary

PDI Technologies in the United States (Texas) seeks a Customer-focused Member Support Specialist to resolve inquiries and complaints across loyalty programs and payments. You will apply deep product knowledge, communicate clearly, and collaborate with internal teams to ensure efficient resolutions.

The role requires 1–2 years in helpdesk or customer service, strong integrity, and the ability to work in a fast-paced environment with a hybrid schedule (Central Time business hours).

Qualifications

• 1–2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
• High school diploma or GED required
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships across the organization
• Willingness to learn daily and apply knowledge quickly
• Ability to work independently and in a team
• Technically literate with analytical thinking

Responsibilities

• Address member inquiries professionally to build long-term memberships.
• Resolve issues efficiently, contributing to the company's bottom line.
• Monitor email queue and handle member inquiries and questions.
• Follow up to member inquiries with timely action.
• Work on special short-term projects for new programs.
• Stay updated on product knowledge and company policies
• Handle confidential information with integrity
• Collaborate in a fast-paced, change-oriented environment

Skills

Customer service

Communication

Professionalism

Problem solving

Typing 40 wpm

Education

High school diploma/GED

Tools

MS Office

Job description

PDI Technologies in the United States (Texas) seeks a Customer-focused Member Support Specialist to resolve inquiries and complaints across loyalty programs and payments. You will apply deep product knowledge, communicate clearly, and collaborate with internal teams to ensure efficient resolutions.

The role requires 1–2 years in helpdesk or customer service, strong integrity, and the ability to work in a fast-paced environment with a hybrid schedule (Central Time business hours).