Hybrid Member Services Associate - Remote + Overtime Bonus

PURE Insurance; Charleston (SC); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Commuter support

Onboarding & home office

Job summary

PURE Insurance is seeking a Member Services Associate in Charleston, SC. This full-time role is hybrid (in-office 3 days, remote 2 days) with shift options and EST/MST coverage. You’ll respond to member inquiries by phone, email, text, and live chat, and assist with billing, policy changes, and renewals through our online portal.

Onboarding includes home office setup and commuter support. Ideal candidates are computer-savvy, able to juggle multiple applications, and communicate clearly both

Qualifications

• Able to navigate multiple applications to complete tasks.
• Strong communication skills, both written and verbal.
• Ability to prioritize tasks and solve problems.

Responsibilities

• Respond promptly to member inquiries via phone, email, text, and live chat.
• Provide support for billing, policy changes, renewals, and online portal use.

Skills

Customer service

Multitasking

Communication

Problem solving

Job description

PURE Insurance is seeking a Member Services Associate in Charleston, SC. This full-time role is hybrid (in-office 3 days, remote 2 days) with shift options and EST/MST coverage. You’ll respond to member inquiries by phone, email, text, and live chat, and assist with billing, policy changes, and renewals through our online portal.

Onboarding includes home office setup and commuter support. Ideal candidates are computer-savvy, able to juggle multiple applications, and communicate clearly both