Hybrid Medical Office Concierge | Scheduling & Billing

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis is seeking a Medical Office Assistant to greet patients, verify insurance, schedule appointments, and collect co-pays.

The role supports revenue cycle activities and requires a high school diploma and BLS certification, with at least two years in a medical office or related customer service setting. The position is located in Saint Louis, MO, in a normal office environment with exposure to blood-borne pathogens.

Qualifications

• High school diploma or equivalent required.
• BLS certification (American Heart Association or American Red Cross) required.
• 2 years of medical office or related customer service experience.
• Preferred: communication, computer literacy, customer service, insurance knowledge, interpersonal skills, and medical terminology.

Responsibilities

• Greet patients and assist with form completion; verify insurance and demographics.
• Collect co-pays and balance receipts.
• Review schedule for new patients and update as needed.
• Schedule follow-up appointments and testing; confirm parking.
• Assist with insurance questions regarding billing.

Skills

Communication

Computer Literacy

Customer Service

Insurance

Interpersonal Relationships

Medical Terminology

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a Medical Office Assistant to greet patients, verify insurance, schedule appointments, and collect co-pays.

The role supports revenue cycle activities and requires a high school diploma and BLS certification, with at least two years in a medical office or related customer service setting. The position is located in Saint Louis, MO, in a normal office environment with exposure to blood-borne pathogens.