Pediatric Medical Office Receptionist - Hybrid

Detroit Institute of Arts; Jacksonville (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Pediatric Associates Family of Companies in Jacksonville, FL is seeking a Medical Receptionist to welcome patients, collect information, and handle check-in/out duties. The role includes updating demographics, collecting co-pays, and coordinating follow-up appointments, while providing friendly service.

The position requires excellent phone etiquette, communication skills, and basic computer/medical terminology knowledge.

Formación

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of computer and medical terminology desired.
• Interact effectively, support staff & maintain a professional working relationship.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

Responsabilidades

• Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.
• Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
• Post-patient charges and payments. Complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.

Conocimientos

Pediatric procedures

Customer service

Phone etiquette

Confidentiality

Medical terminology

Computer skills

Communication

Attention to detail

Team collaboration

Herramientas

Scanner

Printer

Fax

Computer system

Descripción del empleo

Pediatric Associates Family of Companies in Jacksonville, FL is seeking a Medical Receptionist to welcome patients, collect information, and handle check-in/out duties. The role includes updating demographics, collecting co-pays, and coordinating follow-up appointments, while providing friendly service.

The position requires excellent phone etiquette, communication skills, and basic computer/medical terminology knowledge.