Pediatric Front Desk Specialist (Hybrid)

Detroit Institute of Arts; Jacksonville (FL); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Pediatric Associates is seeking a friendly Medical Receptionist in Jacksonville, FL to welcome patients, collect information, and manage check-ins. The role supports physicians and care teams in a fast-paced pediatric office, ensuring accurate demographic and insurance data, and smooth patient flow.

You will handle check-outs, coordinate referrals and follow-ups, verify insurance, process payments, and maintain a clean, organized front desk.

Qualifications

• 1 year of experience in a medical office preferred.
• Valid driver’s license required.
• Proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff.

Responsibilities

• Check-in patients upon arrival, update demographics and insurance information, collect co-pays and balances, and obtain signatures and health questionnaires.
• Check out patients, collect balances, provide visit summaries, referral information, and follow-up appointments.
• Verify patient insurance and contact patients if insurance is not active or PCP is not appropriate.
• Post-patient charges and payments; complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and PA documents; maintain a clean waiting area.
• Participate in staff and educational meetings.

Skills

Customer service

Phone etiquette

Medical terminology

Data entry

Job description

Pediatric Associates is seeking a friendly Medical Receptionist in Jacksonville, FL to welcome patients, collect information, and manage check-ins. The role supports physicians and care teams in a fast-paced pediatric office, ensuring accurate demographic and insurance data, and smooth patient flow.

You will handle check-outs, coordinate referrals and follow-ups, verify insurance, process payments, and maintain a clean, organized front desk.