Hybrid Manufacturing CSR – 1 Remote Day

RXinsider LTD.; Huntsville (AL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Lakeland Industries in Huntsville, AL is seeking a Customer Service Representative to be the main contact for US customers. You will respond to inquiries, assist with orders, and provide detailed product information to ensure a smooth ordering experience.

Collaborating with production, logistics, and sales, you will maintain accurate records in the CRM, track interactions, and help improve service quality. A high school diploma, customer service experience, and CRM proficiency are required, with

Qualifications

• High school diploma or equivalent.
• Experience in a manufacturing or related customer service role.
• Strong verbal and written communication.
• Basic computer proficiency with CRM software (Salesforce) and Microsoft Office.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries by phone, email, and other channels.
• Assist customers with order placement, tracking, and issue resolution.
• Coordinate with production, quality control, and logistics to meet customer requirements.
• Maintain detailed records of interactions and feedback in the CRM.

Skills

Customer service

Verbal & written communication

Multitasking

Time management

Bilingual Spanish

Education

High school diploma or equivalent

Associate/Bachelor's in Business or Communications

Tools

Salesforce CRM

Microsoft Office

Job description

Lakeland Industries in Huntsville, AL is seeking a Customer Service Representative to be the main contact for US customers. You will respond to inquiries, assist with orders, and provide detailed product information to ensure a smooth ordering experience.

Collaborating with production, logistics, and sales, you will maintain accurate records in the CRM, track interactions, and help improve service quality. A high school diploma, customer service experience, and CRM proficiency are required, with